Technical Support for EPIC Libraries
If I have a problem, or need help, who should I contact?
How do I set up access to the EPIC databases from my library?
What are the database URLS?
How do I access Usage Reports?
If I have a problem who should I contact?
The Vendors are available to help you with any questions or issues about the content or technical aspects of the resources. Their contact details are on the table below.
If you aren't sure who to contact, or if you have any questions about your licence agreement or invoices, email the EPIC Manager at epic@epic.org.nz . She's there to help!
| Vendor | Contact Details |
|---|---|
| EBSCO | For technical support, contact Giorgina Drago: gdrago@ebscohost.com Tel: +61 3 9276 1777 OR Technical enquires can be emailed to EBSCO’s technical support team in Boston at eptech@epnet.com or open a case directly at http://case.support.ebscohost.com http://support.ebscohost.com/ for a wealth of technical information and training material. |
| Encyclopaedia Britannica | For technical support, contact Magdalena Kulbat: mkulbat@britannica.com.au Visit http://edu.britannica.co.nz/ |
| Gale Cengage | For technical support, contact Sean Volke: Sean.Volke@cengage.com |
| Knowledge Basket | For technical support, contact Dave Keet: dave.keet@knowledge-basket.co.nz Tel: +64 9 815 2049 |
| Oxford Online | For technical support, contact Jennifer Leeke: jennifer.leeke@oup.com Tel: +44 (0)1 865 354258 www.oxfordonline.com/epicfaq offers lots of useful information such as how to access your usage statistics and how to search our products direct from your website. If the answer to your question isn't there, then please don't hesitate to contact us at onlinesubscriptions@oup.com. |
| ProQuest | For technical or general support, contact Amanda Healy: Amanda.Healy@anz.proquest.com Tel: +61 3 8517 8304 Visit http://il.proquest.com/techsupport/ and http://www.proquest.co.uk/training for a wealth of technical information and training material. |